Warranty

All our products carry a warranty; the length in years or in nominal working hours of the warranty will be clearly stated in the products description.

The warranties on products will become void if the customer misuses the item. The term of misuse may refer to improper handling, improper electrical connection or installation, use of product with non supporting devices such as inappropriate electrical ballast, etc.

All products are tested and quality checked before being sent out to Customers.

We will not accept goods returned for warranty work, unless the freight is prepaid by the Customer. Proofs of purchases are required when making a warranty claim.

Copyright Information

All information on this website is of copyright material and you may not replicate or use this information. If you wish to make use of our information, we will require you to contact us and obtain an agreement.

Retention of Title

Until all invoices are paid in full, and all monies receipted and cleared, ownership of the goods remain with us, but the risk passes to the Customer on delivery. Delivery shall occur if the We or Our Agent delivers, on delivery, and/or if the Customer or its Agent(s) takes delivery, at that point of delivery.

Pricing

Pricing, discount rates and freight charges are subject to variations from time to time. All goods are sold at the price current at the time of checkout. The price of goods is at the Suppliers works.

Freight & Insurance

Deliveries shall be made during normal working hours. The date of delivery set forth in the order form is made in good faith, but the performance of our engagement is subject to industrial disturbances, delay in transit, damage to goods in transit, shortage of goods and any other cause beyond our reasonable control. We shall be excused from failure to deliver or complete, which is contributed to by any such cause, and the time specified for completion of delivery shall be extended commensurately. Delay in delivery or completion shall not constitute a breach of contract, nor shall it affect any other provisions of the contract to our disadvantage. The Customer acknowledges that insurance of all goods are the responsibility of the Customer at point of delivery.

Damages

We shall not be liable for any amount greater than the sales price of the product originally supplied. Without limiting the meaning of this clause, We shall not be liable for any claims, loss, expense whatsoever, how so ever arising, or in any event in any way whatsoever for any contingent, consequential direct/indirect special, or punitive damages arising in relation thereto, and the Customer acknowledges this express limit or liability and agrees to limit any claim accordingly. We shall not be responsible directly or indirectly for any consequential loss or maintenance, use or operation of the product by the Customer, or to any third party, or from any failure of the product whether defective or not.

Returns

It is the responsibility of the Customer to carefully inspect the goods immediately after they are delivered. Refund claims will only be recognized if goods are dispatched within 14 days from date of delivery. Claims outside this period will be at the absolute discretion of Us, and its decision final and binding on the Customer. All goods returned must be in original condition and packaging and complete in every detail. Proofs of purchases such as the receipt are required for a refund.

• Any general stock items will be accepted for return and a 20% re-stocking fee and full freight will be charged.
• Any "Special Order" items will not be accepted for return.

Cancellations

Suland terms for cancellation of orders are as below:

• Any general stock items will be accepted for cancellation and a 10% re-stocking fee and full freight will be charged.
• Any "Specail Order" items will not be accepted for cancellation.

Suland Lighting's rights

We have the right to cancel or decline orders from customers. In this case we will refund the full amount paid for the goods and shipping service.